Large Business is responsible for HMRC’s compliance work with the largest and most complex business customers; businesses which account for some 40% of HMRC’s annual revenues.
Our strategy is applied to the UK’s 2,000 most complex businesses, which have each been allocated a Customer Compliance Manager (CCM) reflecting our resource intensive, cooperative compliance approach. Using this approach, we subject these businesses to an exceptional level of scrutiny and are actively investigating more than half of them at any one time.
As senior leaders in Large Business, Assistant Directors play a key role in leadership within the region.
The Assistant Director will be peer managed by the Regional Deputy Director. As a senior leader in Large Business, you will own a wide portfolio of responsibilities:
• You will play a key role in leadership within the region, building technical capability, building engagement and facilitating change.
• Assistant Directors manage HMRC’s relationship with the UK’s largest and most complex business customers who are high profile, household names.
• This involves overseeing the department’s interaction with their significant customer operations, their very large tax/duties payments, large multi-national aspects, frequent politically sensitive issues and regular large-scale mergers and acquisitions.
• Assistant Directors also lead on specific tax or wider leadership issues across the Directorate or the wider Department.
• Establish, build and maintain professional relationships with key senior customers across tax and business responsibilities
• Develop a deep understanding of customers and their business drivers influencing their attitude to risk.
• Discuss, explore and resolve complex tax planning issues with customers; resolving differences of view where possible
• Carefully manage complex, sensitive and potentially challenging reputational issues
• Lead large scale national projects across customer groups, sectors or risk themes to deliver compliance outcomes
• Ringmaster communications and interventions, including appropriately involving HMRCs specialists, ensuring successful delivery of outcomes
• Coach and mentor Customer Compliance Managers and tax professional colleagues, building capability and troubleshooting complex cases
• Ensure CPD is up to date and share expertise with HMRC colleagues
As senior leaders in Large Business, Assistant Directors play a key role in leadership, building technical capability, engagement and facilitating change.
You will be able to demonstrate:
Experience of providing visible leadership to support long term strategies, with a proven ability to develop a motivated, engaged and high performing workforce and a commitment to diversity and inclusion
• Strategic awareness
Experience of formulating, leading and implementing strategies, policies and programmes which cross organisational boundaries
• Communicating and influencing
The ability to manage effective relationships with internal and external stakeholders at senior level, strong collaboration and influencing skills to build an effective network of key stakeholders quickly. Excellent communication skills to engage confidently in a wide range of situations
• Delivering at pace
Strong customer service ethos and focus on delivery with the ability to respond quickly to changing circumstances and tight timescales as priorities evolve and escalate issues for resolution
• Specialist knowledge and experience
Recent compliance experience of working on the most challenging and complex tax technical issues. Knowledge and experience of the Oil and Gas industry is desirable
• Academic/Professional Qualifications
The post requires the individual to have either:
• Core Professional Training or be 'Fully Trained' Inspectors or Chartered Tax Adviser
• AIIT (Including Paper 4*) or CCAB or a Consultative Committee of Accountancy Bodies membership qualification e.g. Institute of Chartered Accountants of England & Wales (ICAEW), Institute of Chartered Accountants in Scotland (ICAS), Chartered Institute of Public Finance Accountancy (CIPFA), Chartered Institute of Management Accountants (CIMA), Association of Chartered Certified Accountants (ACCA)